The home loan division is useless and so is the New Berlin branch. They bought my existing loan from another bank in late 07. In Jan 08 they sent me a letter stating the need to hold a EXTRA 2 months in my escrow for taxes. The had 3 monts extra already. I went to the New Berlin branch and explained my issue to young Chris Mcclain who agreed something was not right. He got a higher ranking person "Mary" involved. It went no where. But the agree something is not right. I let it go. 5 months later I get a letter from Chase saying they are predicting my escrow for taxes will be $33. short and they want me to send them a check or they will raise my monthly payment to cover it. So I went in today and spoke with young Chris and he brought Mary into it. She gave ne the run around and said Its between me and the mortage division...no help...I said I thought I was in a Chase bank! Plus while I was waiting I looked and they are charging .25 over prim for home eq. loans. National bank in here just got me 1 point UNDER prime. I will be looking into refinancing my main loan with them so I don't have my escrow of $1500 held hostage and another $500 every month...with no interest on it to me. Chase, get a hold of me and straighten you paid help out...I am paying for your help and am getting nothing but lip service..

My experience was with a credit card and making payments. As do many now days, I pay my bills online. Paid off balance online and did not review next statement. The $17 fianance charge was not paid, although I selected to pay full balance, and two $15 penalties later resulted in a negative report on my credit. After years of good service, I got a negative report on my credit over $17. They spent 30+ minutes on the phone as a result. If they would have spent 1 minute or an e-mail before all would have been avoided. They refused to help clear the blemish and I refused to continue doing business with them. Don't screw with my credit over $17. They'll loose hundreds in finance charges as a result. Its a shame for both parties..

Chase sucks. They let people take money out of your account and then if your account goes into overdraft they hit you with many fees. If I were you I would not use chase bank becaus they find any way that they can to get money out of you..

HA HA HA HA! Listen up! I don't want to be rude but, it seems like most of the stories on here are people that hate Chase. If you re-read some of your stories on here it sounds like most of you can only blame yourself or you just ran into a bad financial situation that no bank, millionaire, or a person that has more money than you would like to take the risk. The only thing I can say negative about Chase is the fees which are changing. Chase has the best reward program, best investment programs, customer is not all that but, in some branches its good. When you receive loan document you are suppose to check your own ssn. When you purchase a home you need to research every detail cause, loan officer talk too fast, yes and unfortunately some people are not knowledgable about their entire company but, can you fault a teller for being a TELLER and not in the home finance dept.....think about that for a minute...DUH, once again your incompetent right along with the people that work at chase becuz you look at the same loan documents that you signed did you not notice that your info was wrong probably not since you was so happy you didn't think it was important to do that for a debt you have to repay. How can you get mad because you dont have a bank account with chase????? Enuff said!!! Wait in Chicago you can't go thru the drive to cash any check if you dont have an account with chase, how about that go to your own bank thats why you have them! How can you increase your credit card limit if you have a balance thats over 50% of the limit...no creitors like that in fact no creditors will give you credit to take care of someone that does not have a job.....that why you have to have an emergency fund before you have an emergency. now there is on two cases on here that shows bad customer service and its not your fault..

Chase told me to take out one mortgage then a smaller one to pay the pmi..when I got to closing the interest rate was over 3% higher than they told me at 12.40%!!! I was forced to sign the papers at closing b/c it was 5 pm and if I did not close on the house I would have been homeless..Chase doeas not care..they pretty much said tough sh_t u signed the papers.

This is the worst so called customer service I have ever received. I gave Chase a check to pay off my mortgage. I was told that it would take a few days to process. It's been 2 1/2 weeks. I am buying a HUD home but my other house has to be paid off first. I am suppose to close on the HUD house in 2 days. Now I am being told that it might take another 2 weeks to process my payoff. HUD is going to charge me $15.00 a day for the delay all because no one at Chase know what they are doing. When I called to speak to a manager I was told that the manager was given the message but it will take one or two days to call me back! Amazing.

I mortgaged with chase 2 1/2 yrs ago with an adjustable rate mortgage. After the two years were up my mortgage payment went up $150 and three months later another increase of $50. I've tried talking to them only to become a victim of deaf ears. I even wrote to the CEO of Chase one month ago and have not had a reply. It is evident that Chase could care less about their customers and are very inflexible. Banks like Chase who are very inflexible are getting exactly what they deserve in the banking industry. I surprised they haven't gone bankrupt yet! .

i am a current chase customer. I call them to see if it would save me money to refinance ( possibly get some cash out) . They told me I would save money and I foolishly gave them a debit card. After doing the math I SEE THAT IT IS ACTUALLY COSTING ME MORE MONEY. They havent even sent out an appraiser but they will not give me a refund to cancel. My current home loan is still with chase so they have nothing to loose. in fact they gained my 395 application fee..

Never had to work with such incompetent people in my life. Of all things they had my ss number wrong on my loan..

Beware, I visited the drive through window it took 20 minutes for them to service three customers , after sending my ID and check to the teller about 3 minutes later the teller informed me that I needed to pay $5 to have the check cashed or open an account I said that I would open an account. The teller said "then come back tommorrow becase we are closing now. I told her to just cash the check and give me a receipt to show that I had to pay for cashing the check, the teller said that they don't give receipts. I said how would I prove that I had to pay and to give me a receipt she said "I am sending your check back and good bye." And they want me to open an account, I don't think so!! .