chase bank is the very very worst bank to have your home mortgae sold to they are ruthless and will try try try to steal your home by any means possible .they said we missed a payment we didnt i sent a year of receipts they didnt care they forclosed on us sent us into bankruptcy and now aftr six years of 2 and 3 payments a month and never beening late our bankruptcy has been dismissed and our payments returned ..this was all chase banks fault..they have the worst customer service i have ever dealt with. i will never deal with chase again and i will warn all my friends.

Chase bank is the worst bank to do business with. They don't help you unless your 90 days behind in your mortgage. If you have a excellent track record with them they don't take that into consideration. There customer service reps have told me to get 2 jobs to pay my mortgage after I tried to lower my interest rate. I will never do business with this bank again. Please consider how a bank treats it's current customers before doing business with them..

I have to tell you I think chase bank is one of the worst bank that we have ever dealt with, we purchase an auto with jp morgan and with times the way they are we got behind one payment and they did nothing but harassed usby caling three times a day even thou they had a number to reach us, the harassed our 79 year old father with a heart condition, they are just the worst, I can't wait until we get our car paid off I would never go with them again..

Customer Services is the worst there is in any business. Each call last for several hours which include being transfered several times, getting cut off and no one knows what they are doing. Each person refers you to someone else. No one ever follows thru with what they tell you. I have working on a loan modification for 3 months now that they said would only take 6 weeks. They are still not even started on it yet. The first time I ended up being on the phone for about two hours and finally thought I had the correct department. They guy took all my information and said that I would hear something back in two weeks. I waited three and then called back and was told that nothing had been done and that I had talked to the wrong department. I restarted again on the modification process. I faxed all the information and was told to wait again for two weeks .....heard nothing, called back and was told they lost it. Resend again.....did this waited three more weeks, called back and was told the same thing. Chase Bank is worthless. Too bad they are not one of the banks closing. Which they will be soon with service like this..

Chase Bank just charged me $421 to close a $2500(two thousand five hundred) Line of Equity. This closing fee was never disclosed to me, and the contract they had me sign is so vague that they pretty much can do anything they want. CHASE BANK IS A BUNCH OF THIEVES!!!!! I have been using Chase Bank for my checking account, savings account, IRA, first mortgage and Line of Equity, so I have been a great customer for Chase Bank, and after all that, Chase Bank is STEALING $421 from me. I have over $250,000 in my Chase IRA, and guess what? I am moving my IRA money out of Chase Bank. So, not only is Chase dishonest and outright THIEVES, but they are completely ignorant. If you owned a bank, would you risk losing a customer with $250k in his IRA over a BOGUS $421 charge? If you enjoy hanging onto the money you work hard for, DO NOT DEPOSIT this money with Chase Bank. Chase Bank will do everything in their power to *** over!!!.

The home loan division is useless and so is the New Berlin branch. They bought my existing loan from another bank in late 07. In Jan 08 they sent me a letter stating the need to hold a EXTRA 2 months in my escrow for taxes. The had 3 monts extra already. I went to the New Berlin branch and explained my issue to young Chris Mcclain who agreed something was not right. He got a higher ranking person "Mary" involved. It went no where. But the agree something is not right. I let it go. 5 months later I get a letter from Chase saying they are predicting my escrow for taxes will be $33. short and they want me to send them a check or they will raise my monthly payment to cover it. So I went in today and spoke with young Chris and he brought Mary into it. She gave ne the run around and said Its between me and the mortage division...no help...I said I thought I was in a Chase bank! Plus while I was waiting I looked and they are charging .25 over prim for home eq. loans. National bank in here just got me 1 point UNDER prime. I will be looking into refinancing my main loan with them so I don't have my escrow of $1500 held hostage and another $500 every month...with no interest on it to me. Chase, get a hold of me and straighten you paid help out...I am paying for your help and am getting nothing but lip service..

My experience was with a credit card and making payments. As do many now days, I pay my bills online. Paid off balance online and did not review next statement. The $17 fianance charge was not paid, although I selected to pay full balance, and two $15 penalties later resulted in a negative report on my credit. After years of good service, I got a negative report on my credit over $17. They spent 30+ minutes on the phone as a result. If they would have spent 1 minute or an e-mail before all would have been avoided. They refused to help clear the blemish and I refused to continue doing business with them. Don't screw with my credit over $17. They'll loose hundreds in finance charges as a result. Its a shame for both parties..

Chase sucks. They let people take money out of your account and then if your account goes into overdraft they hit you with many fees. If I were you I would not use chase bank becaus they find any way that they can to get money out of you..

HA HA HA HA! Listen up! I don't want to be rude but, it seems like most of the stories on here are people that hate Chase. If you re-read some of your stories on here it sounds like most of you can only blame yourself or you just ran into a bad financial situation that no bank, millionaire, or a person that has more money than you would like to take the risk. The only thing I can say negative about Chase is the fees which are changing. Chase has the best reward program, best investment programs, customer is not all that but, in some branches its good. When you receive loan document you are suppose to check your own ssn. When you purchase a home you need to research every detail cause, loan officer talk too fast, yes and unfortunately some people are not knowledgable about their entire company but, can you fault a teller for being a TELLER and not in the home finance dept.....think about that for a minute...DUH, once again your incompetent right along with the people that work at chase becuz you look at the same loan documents that you signed did you not notice that your info was wrong probably not since you was so happy you didn't think it was important to do that for a debt you have to repay. How can you get mad because you dont have a bank account with chase????? Enuff said!!! Wait in Chicago you can't go thru the drive to cash any check if you dont have an account with chase, how about that go to your own bank thats why you have them! How can you increase your credit card limit if you have a balance thats over 50% of the limit...no creitors like that in fact no creditors will give you credit to take care of someone that does not have a job.....that why you have to have an emergency fund before you have an emergency. now there is on two cases on here that shows bad customer service and its not your fault..

Chase told me to take out one mortgage then a smaller one to pay the pmi..when I got to closing the interest rate was over 3% higher than they told me at 12.40%!!! I was forced to sign the papers at closing b/c it was 5 pm and if I did not close on the house I would have been homeless..Chase doeas not care..they pretty much said tough sh_t u signed the papers.